The Dos and Don’ts of Community Management on Social Media

Community Management on Social Media

Do you need help building a thriving online community on social media? Do you find it challenging to manage the interactions and keep your followers engaged? Don’t worry; you’re not alone. With billions of active users on various social media platforms, working in a community can be daunting.

However, with the right approach and strategy, you can create a healthy and engaging environment for your followers. In this blog post, we’ll explore the dos and don’ts of community management on social media to help you build an effective online presence that fosters genuine relationships with your audience. So could you grab a cup of coffee, and let’s dive in?

What is Community Management?

Community management is developing and maintaining a positive relationship with a group of people, usually in an online setting. This can be done in several ways, but most commonly includes:

  • Moderating conversations.
  • Responding to questions and concerns.
  • Providing updates and information about the product or service.

Community management is integral to social media marketing, allowing businesses to interact directly with their customers and build rapport.

Community management can increase customer loyalty and satisfaction when done correctly. It can also lead to improved sales and brand awareness.

The Dos of Community Management

When it comes to community management on social media, there are a few key things to keep in mind to succeed. First and foremost, being active and engaged with your audience is essential. This means responding to comments and questions promptly and sharing relevant and engaging content regularly.

Being transparent and authentic when interacting with your community is also essential. People can spot a fake from a mile away, so ensure you’re genuine in your interactions. Remember to have fun!

Social media should be enjoyable for both you and your audience. If you keep these things in mind, you’ll be well on your way to successfully managing your social media community.

The Don’ts of Community Management

When it comes to social media, there are certain things that community managers should never do. Here are some of the biggest don’ts of community management:

Don’t neglect your community. A big part of being a successful community manager is being present and engaging with your audience. Your community will quickly lose interest if you’re away from answering questions or addressing concerns.

Don’t be afraid to take risks. To keep your community engaged, you must constantly innovate and try new things. If you play it too safely, your content will become stale and boring.

Remember the competition. Keep an eye on what other companies in your industry are doing on social media. See what’s working for them and try adapting those strategies for your community.

Don’t be spammy. This should go without saying, but don’t bombard your followers with constant promotional messages and irrelevant content. If you do, they’ll quickly tune out and unfollow you.

Social media is all about trial and error. So feel free to experiment and see what works best for your company and audience.

How to Respond to Negative Comments

When managing a social media community, you will receive negative comments. Knowing how to respond to these comments in a way that diffuses the situation and keeps your community happy is essential.

Here are some dos and don’ts for responding to negative comments:


-Acknowledge the comment and thank the person for their feedback.

-Attempt to resolve the issue directly with the person who left the comment.

-Handle the issue in a public forum, so other community members can see that you’re handling it.


-Ignore the comment or delete it without responding. This will only make the person who left the comment angrier and reflect poorly on your community management skills.

-Respond in a hostile or defensive way. This will only escalate the situation and make other community members uneasy.

Strategies for Building an Engaged Social Media Community

Building an engaged social media community can be a challenge, but there are some strategies you can use to help get the most out of your community.

Here are some dos and don’ts of community management on social media:


• Make sure your content is engaging and interesting. If your content is dull, your community will be less likely to interact with it.

• Be active in your community. Show that you care about what they say and are interested in hearing from them.

• Encourage interaction by asking questions, starting discussions, and hosting contests or giveaways.

• Respond to comments and messages promptly. This shows that you value your community’s input.


• Spam your community with too much self-promotional content. Too much of this will turn them off and tune out your message entirely.

• Ignore negative feedback. It’s important to acknowledge it and address it head-on. Not doing so will make your community lose faith in you.

• Be inactive. If you’re not regularly interacting with your community, they’ll eventually move on to someone more responsive.

Tools for Successful Community Management

Tools for successful community management can include various things, depending on your goals and objectives. But there are a few key tools that are essential for any community manager:

First and foremost, you need a robust social media platform that will allow you to communicate with your community effectively. This could be like Facebook, Twitter, or a dedicated online forum.

Secondly, you need some way to track and measure the success of your community management efforts. This could be as simple as keeping tabs on the number of engaged users or looking at the overall sentiment of your community.

You need to have a system for dealing with negative feedback and criticism. This could involve having a team of moderators who can help keep the peace, or it could simply mean responding quickly to negative comments and addressing them head-on.


Successful community manager on social media takes practice, patience, and the right tools. By following the dos and don’ts outlined here, you can ensure that your online presence is effective and professional.

Remember to listen to your followers, be authentic in your interactions, respond promptly to inquiries or complaints, and stay current with industry trends. With these tips in mind, you should be well on your way to becoming an ace at community management!